Women tell stories as a way of validating intrapersonal power

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In professional settings, the ability to engage in conflict management, sometimes called conflict resolution, is a necessary and valued skill.

However, many professionals do not receive training in conflict management even though they are expected to do it as part of their job.

This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book.

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titled “Conflict Resolution.” In the episode, Toby, the human-resources officer, encourages office employees to submit anonymous complaints about their coworkers.

Although Toby doesn’t attempt to resolve the conflicts, the employees feel like they are being heard.

Remember that being a competent communicator doesn’t mean that you follow a set of absolute rules.

In fact, numerous research studies have shown that quantity of conflict in a relationship is not as important as how the conflict is handled. Whether you and your partner are trying to decide what brand of flat-screen television to buy or discussing the upcoming political election with your mother, the potential for conflict is present.When Michael, the manager, finds out there is unresolved conflict, he makes the anonymous complaints public in an attempt to encourage resolution, which backfires, creating more conflict within the office.As usual, Michael doesn’t demonstrate communication competence; however, there are career paths for people who do have an interest in or talent for conflict management.However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed.Additionally, per the publisher's request, their name has been removed in some passages.

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