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Being a Microsoft MVP in Consumer Security, I have known Susan for quite some time and can tell you that she is somewhat of a legend among those who regularly support Microsoft products.
When I saw her open letter mentioned at Ask and posted at Computer World, I read through many of the survey comments and decided to reach out to her to find out more about why she wrote the letter.
Many respondents were not satisfied with Windows updating in general.
The Windows 10 insider process is not able to identify issues on released products. It is concerning when issues with Microsoft’s own software releases have detrimental side effects with other Microsoft software. NET 4.7.2 and Azure AD connect that causes side effects and issues with high CPU.
Finally, I asked an open-ended question as to what could be changed in Windows 10 to make it better for your business. The majority thought that the feature updates occurred too many times during the year, that they were overall not happy with the quality of updates from Microsoft.
The full survey results from your Microsoft consumer customers can be found here.
In question 4, I asked regarding the cadence of feature releases.
Most of the survey respondents did not want feature releases as often as they are being released now.